Scheduled Support Services
A CRITech engineer will visit your organization on a pre-determined schedule
and conquer the list of technical projects or problems that arise on a
consistent basis. These are the tasks that keep getting buried at the bottom of
the to-do list, or perhaps you don't have anyone to give the list to!
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A CRITech engineer will visit your organization on a pre-determined schedule
and conquer the list of technical projects or problems that arise on a
consistent basis. These are the tasks that keep getting buried at the bottom of
the to-do list, or perhaps you don't have anyone to give the list to!
Services include:
- Software Installation,
Configuration, and Troubleshooting
- Network Configuration and
Troubleshooting
- Network Administration
- Consulting and Planning
- Computer Hardware
Configuration and Troubleshooting
- Systems Management
A minimum 6 month, 4 hour per month commitment is required to qualify for
reduced rates. Rates are determined by the number of hours scheduled.
- Can we change the schedule
once the times have been established?
Schedules may be changed by mutual agreement, generally with at least one
weeks' notice. Any hours missed during a given week must be made up later
to fulfill the total contractual hours.
- How do I get support
during non-scheduled hours?
If emergency support is required, we recommend the Guaranteed Emergency
Response contract in addition to Scheduled Services. Without an additional
contract, the CRITech engineer Client Contact will be notified of a
support call, and will respond when possible, at prevailing rates.
- What are the
responsibilities of our internal contact person?
We ask that you maintain a task list in advance of the scheduled onsite
work. The internal contact person should be empowered to represent the
needs and desires of the organization to more efficiently manage time and
tasks. Our CRITech engineers can work either independently or one-on-one
with the internal contact, depending upon your organization's particular
needs.
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